For anyone purchasing our personal sound amplifier, Phantom Hearing offers a limited 1-year warranty for personal sound amplifiers, from the date of original purchase. We will repair or replace any defective unit within the limited warranty of its purchase date.
Extended warranties are available up-to 90 days from the original purchase date of your Phantom instrument up to a total of 2-years of total warranty from the date of purchase. A valid proof of purchase will be required for all extended warranty claims.
Should your device become defective under normal use and conditions, please follow these steps:
1. Check to see if there is a simple remedy for the problem you are experiencing by reviewing our F.A.Q. or by contacting our customer support team toll-free in the U.S. at 866-99-SOUND
If issues persist or no remedy is found continue to follow these steps:
2. Contact us via email (firstname.lastname@example.org) for the warranty service form
3. Pack your amplifier in its original packaging with all accessories and proof of purchase (a dated receipt) and ship it to us (shipping information will be sent with your RMA)
Phantom Hearing will repair or, at Phantom Hearing's option, replace any Product if in Phantom Hearing's opinion it is defective in materials and/or workmanship. This limited warranty is in effect for one year from the purchase date by the end-user of the Product (the "Customer"). Phantom Hearing's liability shall be limited to the cost of the affected part or parts. All shipping, taxes and other costs are the Customer's sole responsibility.
This warranty is made only to the Customer and is non-transferable. To make a warranty claim, the Customer must provide Phantom Hearing with proof of purchase, and then receive a Return Merchandise Authorization (RMA) number and ship the Product to Phantom Hearing. After receipt, Phantom Hearing will inspect the Product at its facility for the claimed defects and, if found to be defective when purchased, Phantom Hearing will replace the Product or refund the purchase price within 45 days. Replacement parts or products are warranted only for the original warranty period. Phantom Hearing will not make any refunds or exchanges without prior authorization.
This limited warranty: Covers only the Product and its battery pack, and does not cover any other accessories, goods or services; is effective only if the Recommended Usage Instructions are followed and the Product is used properly and only for its intended purpose; does not cover damage that Phantom Hearing determines to have been caused by normal wear and tear, or by misuse or use of the Product for other than its intended purpose; does not cover any non-conformity, damage or defect attributable to modification or repair of Products not authorized by Phantom Hearing and does not cover damage caused by accident, acts of God or event of force majeure, negligent or intentional misuse, alteration or damage, or to any Products that have not been properly handled, stored or used after delivery to the Customer.
This Limited Warranty is Phantom Hearing's exclusive warranty regarding the Product. This Warranty may not be modified, altered or amended and Phantom Hearing does not authorize and will not be bound by any other warranties or representations regarding the Product by its representatives, employees, agents or others. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. Phantom Hearing DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTY REGARDING THE PRODUCT, AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE.
Limitation of Liability
Under no circumstances will Phantom Hearing have any liability or obligation whatsoever for consequential, indirect, incidental, special or punitive damages, including damages for loss of profit, damage to property or personal injury (including loss of consortium), whether based on contract, tort (including negligence and strict liability) or otherwise. Phantom Hearing's only obligation and Customer's exclusive remedy shall be limited to repair or replacement of the defective Product subject to the terms of this limited warranty. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
Phantom Hearing AND CUSTOMER HERETO HEREBY ABSOLUTELY, IRREVOCABLY AND UNCONDITIONALLY WAIVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL RIGHT TO TRIAL BY JURY OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF OR RELATING TO THIS LIMITED WARRANTY IN ANY ACTION, PROCEEDING OR OTHER LITIGATION OF ANY TYPE BROUGHT BY Phantom Hearing OR CUSTOMER AGAINST EACH OTHER WHETHER WITH RESPECT TO CONTRACT CLAIMS, TORT CLAIMS, OR OTHERWISE.